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Learning and improving throughout your career

For over 30 years, I have had the opportunity to work within some of the most well respected companies in commercial real estate. Each has its own way of doing things – their own sets of processes and procedures.

I have heard comments ranging from “No one does it as well as we do,” to (and, pardon the French), “We suck. We are so inefficient.” However, in a majority of those cases, the opinions are diametrically opposite of the realities of the situations. The best companies in this industry (and, likely in any industry, but I can only speak for real estate) are those that are never satisfied with their performance. They are always looking for a way to do something better.

A few year back, we worked with a company that was very satisfied with its performance administering its temporary tenant program. They had a staff of 11 for about 5,500 agreements per year. We came in, and after about a month, helped them get it down to 1.5 people. They were thrilled. But, at the same time, one of our clients (who was never satisfied with their performance) was administering nearly 50,000 agreements per year with the same number of people – 1.5. Even then, they were looking to do better. They were not satisfied and were looking for ongoing improvement and, because of that approach, could run circles are the “no one does it as well as we do” company.

In another instance, early in my career, a client was getting ready to put in an offer of the shopping center that my wife and I had done our grocery shopping at for years. As far as I was concerned, I knew that center like the back of my hand. It was shaped a bit like the big dipper, with all of the retail facing out (the pot portion of the big dipper was a truck service area) with anchors on either end, and the grocery store in the middle (at the bottom of the pot).

center

We walked the center a few times. He stopped on one of the passes. I was thinking that he was going to talk to me about his offer strategy. But instead, he said, “Jack, what you basically have here is three separate centers that have to be considered individually.” And, he went on to share some other words of wisdom about the center – the one I had known so well and yet had never seen it the way he had. He showed me that I would be learning and needing to improve throughout my career.

In that same vein, even the International Council of Shopping Centers (the ICSC), in its 61st year, is revising both its educational and certification programs. You might think that after all that time, they could sit back and rest on their laurels. But, like other great companies, this organization is looking for ways to improve. Look for great things over the next year.

And, think to yourself, that if the ICSC can seek to learn and improve after 61 years of serving the industry, you can make the same effort yourself. It pays off!

Why you should be at least slightly conversational in accounting, finance and lease administration

“Ambitious men do not ask questions for fear their infallibility will be challenged” – Washington (or John) Roebling

My apologies to David McCullough who wrote The Great Bridge about the building of the Brooklyn Bridge for not even knowing whether it was Washington or John Roebling who gave us that awesome quote above. But, whether father or son, he was lamenting some of the problems he was having with construction because certain supervisors would not ask questions that needed to be asked.

Since 1996, the International Council of Shopping Centers (ICSC) has offered finance and accounting classes for professionals in the industry that may not have to deal with finance, accounting or lease terms on a daily basis. Since you can’t teach finance and accounting in two days, my goal in teaching portions of the class has always been to get the students comfortable to learn enough to know what they don’t know, and be willing to ask questions – to help them understand that no one has all of the answers.

Why this blog today? Over the last week, I have seen a number of articles and press releases where I have thought, “Oooh! I wish they hadn’t presented it that way,” or, “I wonder if they checked with lease administration on that.”

One article related to a new source of parking revenues. We are always looking for ancillary revenues in our business, and a few companies promote ways to generate revenues from existing spaces. Any way to generate additional revenue from existing assets can be wonderful – provided you think through how the property may be affected. Will spaces assigned for revenue generation still be considered part of the parking ratios? Do some of the leases have prohibitions against charging for parking? Does the revenue need to be offset against CAM? If so, will it be the gross revenue or the landlord’s share of revenue?

Another article related to a company announcing new tenants coming to a property to backfill vacant anchors. The company is adding some “experiential” uses. I would be happy if they were coming to my local mall. However, the press release addressed “and other non-retail uses.”  Fuel for the fire. Shopping centers are going through another step in their evolution. What may never have been an acceptable use in a shopping center (think a brewery or distillery or a health club facility or even multi-family) is slowly becoming not only an acceptable use, but in some cases, a desirable use. While some of these “new” uses may not be retail, they are becoming shopping center uses. The press release reads “non-retail.” Many leases address a percentage of retail uses that must be located in the center, or a percentage of “traditional shopping center” tenants for cotenancy purposes.

These are just two from the week. But, you regularly see issues addressed that, if they had been run by multiple departments, may have been presented differently – expansions or additions that, if presented properly, might have warranted a minimum rent increase. Renovations or replacements that might be considered CAM. The list goes on.

There truly is value in knowing what you don’t know. (And, the next time ICSC offers the class, look into it. I will give you some good information, but the others that also teach are outstanding!)

The secret to a really good abstract

There really is a secret to a good abstract and, I apologize in advance because it will sound a little patronizing at first, it is to read the lease and fill out the abstract. Seriously?  It does sound patronizing, doesn’t it? But, it is very obvious reviewing an abstract that has been completed using the more common method – complete the abstract by finding the information in the lease.

Is there a difference? Absolutely. The common method is one we refer to as “hunt and peck.” You need to fill out the co-tenancy section in the abstract, you go looking in the lease. And, then, when you find it, you may do a cut and paste of the entire section. Is that portion of the abstract complete? It will absolutely look like it. You have four or five paragraphs related to cotenancy. However, is it really complete? Odds are – no.

When you read a lease and complete and abstract, you read through parts of the lease that apply to many different sections. For example – the definition of Shopping Center and the definition of Gross Leasable Area. Whether the Shopping Center is defined to include all of the anchors, or the outparcels, or the adjacent wholesale club may impact a tenant’s tax or CAM or insurance calculation. Or whether the landlord is even required to provide common area liability or property insurance on a parcel. It may impact an exclusive. If Gross Leasable Area is defined as something like the ground floor area of the shopping center, or as the area available to lease to retail tenants may impact whether that second floor office space or the hotel or multi-family space in the center is included.

A good abstract takes the information from various parts of the lease and dispenses it throughout the abstract to where it is needed. Think about a clause that might state that the tenant has the right to terminate the lease after the fifth lease year if sales are less than $500/sf. A good abstract will address whether an initial partial lease year is or is not the first lease year. It will take that $500/sf and consider whether a lease for a 2,600 sf space but is based upon 2,500 sf should apply the $500/sf to 2,600 sf or 2,500 sf.

A hunt and peck of either of those two abstract sections might get you a couple of paragraphs each, but may not address those other factors that truly change the requirements.

If you read through the lease, you may see the requirement that the landlord is required to paint the interior of an anchor tenant’s premises once every ten years, and you can plan for it. If you are doing a “hunt and peck” abstract, there may not be a spot on the abstract requesting such a requirement, which may lead to a nasty surprise when the tenant asks the landlord to fulfill its obligation and you find that you will be $250k off in the budget.

It may seem like semantics – “read the lease and complete the abstract” vs “complete the abstract by finding the information on the lease.” But, it makes all of the difference in the world.

This blog is not intended as a recruiting tool. However, if you see those two statements as more than semantics, and you are one of the odd few that truly enjoys reading leases, you should probably be with us! And, if you can see and appreciate the difference between the two statements but really don’t want to read the leases, we are here for you!

Due diligence before the due diligence?

happy dance

When we perform acquisition due diligence on behalf of a buyer, we find two types of issues. The first is where the seller has presented information that overstates the income or conditions. The seller may have presented that a tenant’s minimum rent is $10,000 per month, but the lease states $9,000. Or, perhaps the lease does state $10,000, but we find that the seller has been billing only $9,000 (with the seller having agreed to take less based upon some side agreement). The buyer can then go back to the seller and accurately claim that the income had been overstated. Or the seller did not present that a tenant has a right to terminate at the end of the fifth lease year in a ten year term if sales are less than $x, and we can see that sales are less than $x. These type of adjustments may require a purchase price adjustment because the seller had presented information that was not accurate, and was more positive that the situation actually is.

The second type of adjustment is one where the seller presented information that understates the cash flow, or may be more negative than the true scenario. Perhaps rent is presented as $10,000 per month with annual CPI increases, but the CPI increases have never been applied. Or, a tenant is being billed based upon the leasable area of the property, but the lease requires that the tenant be billed upon the leased area of the property. These, for us, are the more exciting issues because they represent the buyer’s upside.

With the first type of adjustment, where the seller presented overly optimistic information, the buyer goes back and, appropriately, asks for a purchase price adjustment. However, with the second type of adjustment, the buyer learns that they may be able to immediately increase the cash flow upon closing.

Occasionally, but not often enough, a seller will conduct its own “due diligence” on a property that they intend to sell. And, almost always, it pays off. This past week, we did a little pre-sale due diligence on a small center – 87,000 sf, grocery anchored, with 19 tenants. A number of issues came up provided a really nice pop to cash flow – a few tenants had gross up clauses that were not being administered; a few leases required expenses to be billed based upon leased not leasable; quite a number of tenants were allowed to be billed based upon “less separately assessed”; and, the best, was the grocery store had a cap reset at the beginning of each option period. Ultimately, a $49k increase to cash flow per year.  Had we found those doing the acquisition due diligence on behalf of a buyer, we would play the music for a happy dance. In this case, doing this pre-sale due diligence on behalf of the seller, the seller is now able to increase the cash flow by that $49k per year. At a conservative cap rate of 8%, that more than $600k in additional value the seller will realize from the property. We also identified a “no increase in taxes due to a sale of the property more than one time in any five year period” clause that a buyer would be sure to pick up, but we were also able to pull that language that it was during the Initial Term. With that particular tenant now in a renewal period, the language no longer applies.

The moral – take some time before you put a property on the market so you, the seller, realize all of the value from your property. Otherwise, you’ll hear the buyer doing its “found equity” happy dance upon closing.

Let’s eat, Grandma! Let’s eat Grandma!

i-see-you-have-a-missing-comma

A comma can change the meaning of a sentence fairly drastically. And, for lease administration purposes, it can have an unexpected impact on cash flow. The clause below was from a center we worked on last week:

comma

“Tenant’s Proportionate Share” shall be equal to the number of rentable square feet included in the Premises divided by the total number of square feet included in the Building multiplied by ninety-five (95%) percent.

Yes. We do have the order of operation. If you were lucky or unlucky enough to have Sr. Julia Mary for seventh grade pre-algebra, you might have learned “Please Excuse My Dear Aunt Sally.” Parentheses – do what is in the parantheses first. Exponent – apply the exponents next. Then Multiply and Divide. Finally, Add and Subtract.

Why bring up Sr. Julia Mary (affectionately, by some, known as Scary Mary)? Because (1) if we take the premises divided by the center square footage and then multiply by 95%, we get a completely different answer than (2) taking the square footage divided by (the center square footage x 95). Take, for example, a 10,000 sf premises in a 100,000 sf shopping center. The straight prorate share would be 10,000/100,000 = 10%. But, we have a 95% factor to apply. In example 1 – we get 9.5% – 10,000/100,000 = 10%; 10% x 95% = 9.5%. In example 2, we get 10.53% – 100,000 x 95% = 95,000; 10,000/95,000 = 10.53%. That’s almost an 11% difference.

This one needs a letter agreement to correct it!

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